1. 42% of managers’ time is spent reaching agreements with others when conflicts occur.

2. More than 85% of people leave their jobs because of perceived internal conflict.

3. The typical “Fortune 500” firm spends $67 million per year on legal fees involving sexual harassment.  Two-thirds of these cases are decided in favor of the employee and judgments can reach $300,000.  Defense costs are $80,000 on average.

4. Over 2 million people employed in the U.S. private and public sector experience workplace violence each year, and over 4 million employees report that they have felt threatened in some way by a fellow employee.

5. 50-85% of working women experience sexual harassment at work…90% will not report the incident.

6. 89% of U.S. corporations have used mediation in the last 3 years.

7. There is a success rate of 90% for people who voluntarily participate in mediation.

8. In 1994 alone, 109 U.S. businesses saved more than $75 million in direct legal costs using alternative dispute resolution to resolve conflict.

9. 65% of performance problems result from discord in the workplace.

10. One million U.S. workers are assaulted in the workplace every year.

11. Twenty-four U.S. women are raped in their workplace every day.

12. As a result of workplace victimization, approximately half a million workers lose approximately 1.75 million days of work annually, and more than $55 million in wages.

13.  The average cost per conflict to a company is $53,000…consisting of preparation for lawsuits, workers compensation claims and public image problems.

14.  The use of mediation does not result in any increase in the incidence of claims.

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